Luxury New Zealand appliance brand Fisher & Paykel has announced three new additions to its rapidly growing team. Vanessa Billy and Nathan Smith have been appointed as Customer Success Leads and Natasha Mottram joins as Inventory and Demand Planning Analyst.

The pandemic had a huge impact on the kitchens market, as the time spent at home inevitably lead to an increased focus on improving the home environment. As a result, this led to a record year for Fisher & Paykel. With the new additions to the team, the company endeavours to further enhance its customer service in the face of unprecedented increase in demand and pressures on supply chain availability.

Fisher & Paykel says it has continuously strives to ensure the delivery of exemplary customer service to its valued consumers and with this in mind, the company has driven a hiring push born from its ongoing commitment to customer satisfaction.

David Woollcott, Managing Director, Fisher & Paykel UK and Europe comments: “I am delighted to welcome three new team members as our company develops and grows. Their combined knowledge and expertise across the kitchens industry will prove invaluable to our continued commitment in delivering excellence to each and every one of our customers.”

Vanessa Billy joined Fisher & Paykel in February as Customer Success Lead and is working alongside
Nathan Smith and Fisher & Paykel’s Area Account Managers to grow sales with both key kitchen
retail partners and direct customers.

With a broad range of experience and in-depth knowledge in customer service acquired in her
previous role (including in the metal industry and FMCG) Vanessa brings a wealth of knowledge to
draw on in her new position.

Vanessa comments: “Passionately curious, I lead by example and have never stop wanting to learn
and improve ways of working wherever possible. I am looking forward to being part of an innovative
and sustainably minded fast-growing company with a great human centred culture and brand vision.
I very much look forward to working with the team and helping F&P’s growth and development.”

Nathan Smith also joins the new team as a Customer Success Lead, working alongside Vanessa and
providing brand-led customer experience to kitchen and electrical retailers and improving the sales
process to deliver a premium, luxury service.

Completing the trio of new recruits Natasha Mottram has been appointed Inventory and Demand
Planning Analyst. Natasha Mottram has extensive experience in supply chain logistics, demand and
inventory planning, as well as a history of working across varied markets.

Natasha comments: “Joining the F&P team as inventory and demand planning analyst is a great
opportunity for me to use my skills and experience in an exciting new market. I’m looking forward to
working with the team on this journey.”